Health, Beauty & Medical

Nestle's NCare B2B2C Portal Offers a Holistic Approach to Patient Management

Nestle Health Science needed to create a revolutionary B2B2C patient access platform and partnered with Magento to get the job done.
B2B2C - Nestle Health Science Ncare
Health Management
Patient Experience
Communication Functionality

A comprehensive and consolidated patient management tool.

A new breed of health-science company, Nestlé Health Science offers nutritional therapies to change the course of health management for consumers, patients and healthcare partners. The company developed NCare, an innovative application, uniquely tailored for healthcare professionals as an end-to-end platform, that allows them to order, monitor, and manage patients’ nutritional requirements and regimens.

B2B2C - Nestle Health Science Ncare

As an industry first, Nestle Health Science was looking to create a revolutionary patient access platform that offered a comprehensive solution to the management of patients’ nutritional requirements and provided them with a procedural efficacy simply not possible on older technologies. In order to succeed, the B2B2C site would need to cater to several interlaced hierarchically structured user roles, each with their own feature requirements and workflows. Amongst its many other unique requirements, the monitoring of patients’ regimens and transfers and the accommodation of order creation on a user-access level basis were key. It would also need to integrate with multiple third party distributor systems and provide individual pricing models differentiated by various factors ranging from geographic location to institutional contract agreements.

Since our new website was launched, our healthcare professional customer base has experienced a new level of simplicity and agility that is unique in the clinical space.

Jason Jezewski
Commercial & Business Development Manager, ANZ

Implemented key features for an end-to-end B2B2C solution.

Recognizing the complexity of the implementation, Nestle Health Science appointed Magento Solution Partner eWAVE to the project. eWave leveraged the strengths of Magento Commerce to create a consolidated end-to-end B2B2C solution, which incorporated a whole host of features while adhering to strict healthcare regulatory requirements:

  • Custom-built subscription and regimen engine.
  • Full integration with distributer fulfillment systems.
  • Advanced multi-level, multi-user account management.
  • Structured account-based pricing engine.
  • Advanced payment functionality with hospital, customer, and co-payment capabilities.

B2B2C - Nestle Health Science Ncare

Simplicity and agility unique in the clinical space.

Built as a world’s first, the NCare portal has offered doctors, nurses, distributors, and administrators with a holistic approach to the management and monitoring of a patient’s nutritional care and reshaped the engagement process for all parties:

  • Streamlined repeat purchasing, scheduling, and shipping.
  • Strengthened relationships between users due to improved communication between patients and healthcare professionals.
  • Created a simplified and intuitive end-user experience.
  • Integrated communication functionality, removing the need for outdated paper and fax-based correspondence.

B2B2C - Nestle Health Science Ncare