Webinar
Episode 5: The Future of B2B Customer Experience
About the Webinar
Tech giants have changed customer expectations. Buyers now want the same quality of personalised engagement that they get from Amazon, Lazada or Alibaba. If B2B-focused brands do not deliver the same high-value experiences, buyers will look elsewhere.
In this webinar, we explore how the emergence of new digital channels has affected business buyers and define the important roles that people, process and technology play in the delivery of a great B2B customer experience.
We’ll also share insights from our latest research in partnership with Econsultancy – State of B2B Ecommerce in ANZ, Southeast Asia, and India.
Magento’s new Accelerator Webinar series shows how to understand your customer’s needs and use them to plan and optimise their buying journey. Boost sales with personalised content and provide a seamless shopping experience, whether they are shopping online, by telephone, or in a brick-and-mortar store.
Episode 5: The Future of B2B Customer Experience
Learn from Magento experts on how to:
- Utilise data and technology integrations to deliver personalised experiences
- Strengthen your relationships with prospects and customers
- Address your business’s digital challenges and limitations
- Drive incremental revenue through digital channels
Registration for this webinar is now closed.
About the Webinar
Tech giants have changed customer expectations. Buyers now want the same quality of personalised engagement that they get from Amazon, Lazada or Alibaba. If B2B-focused brands do not deliver the same high-value experiences, buyers will look elsewhere.
In this webinar, we explore how the emergence of new digital channels has affected business buyers and define the important roles that people, process and technology play in the delivery of a great B2B customer experience.
We’ll also share insights from our latest research in partnership with Econsultancy – State of B2B Ecommerce in ANZ, Southeast Asia, and India.
Magento’s new Accelerator Webinar series shows how to understand your customer’s needs and use them to plan and optimise their buying journey. Boost sales with personalised content and provide a seamless shopping experience, whether they are shopping online, by telephone, or in a brick-and-mortar store.
Episode 5: The Future of B2B Customer Experience
Learn from Magento experts on how to:
- Utilise data and technology integrations to deliver personalised experiences
- Strengthen your relationships with prospects and customers
- Address your business’s digital challenges and limitations
- Drive incremental revenue through digital channels
Details
One hour durationSpeakers
Nicholas Kontopoulos
Regional Head of Marketing, APAC & EMEA at MagentoCompanion Resources
State of B2B Ecommerce in ANZ, Southeast Asia and India
Get this whitepaper to gain valuable insights on the buyers you serve and how to cater to their changing needs
Episode 1: Brand Utility - The Purpose Of Purpose
In this first part of the Brand Utility webinar you will learn how to clearly articulate your brand purpose and deeply understand what your customers want to buy and why.
Episode 2: Brand Utility - Bringing Your Brand Purpose to Life
In this second part of the Brand Utility webinar you will learn how define your brand purpose and transform your business with that newfound direction.
Episode 3: Here Comes the Centennial
Learn from experts from Dentsu Aegis Network and Magento as they dig deeper into the latest research on Centennial Shoppers, done in collaboration with Econsultancy.
Episode 4: The Anatomy of the Channel-less Customer
In this third episode of the Magento Accelerator Webinar series you will learn how to understand your customer’s needs and use them to plan and optimise their buying journey.