The Hidden Costs of a SaaS Platform

With online sales up 14% to $459 billion in the US, and up 23% to over $2 trillion globally, digital commerce is showing no signs of slowing. In this highly-competitive retail market, merchants want to balance meeting customer demands with cost. At first, a SaaS platform might look like a cost-effective option, but there are hidden costs you need to consider.

A SaaS (Software as a Service) platform is hosted software (no download) that merchants can use for webstores, usually by subscription, that is controlled by the software company that sells it.

In this guide we’ll review the three questions you need to ask as you’re investigating which platform is best for your online store:

  • Can I Customize?
  • Can I Get Help?
  • Can I Grow?
The Hidden Costs of a SaaS Platform

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