Magento Enterprise Edition

Customer Support

Direct customer support keeps your store running at optimal efficiency
and maximizes your Magento investment.

Customer support is a vital part of the total Magneto Enterprise Edition customer experience. We’re here to help you diagnose and resolve functional or visual issues in the Magento Core product. Magento Customer Support is dedicated to ensuring that every support issue is resolved to your satisfaction.

Business Resources

Business Resources

Videos, webinars, and publications to help address your business needs.

Technical Resources

Technical Resources

Build a customized solution for your eCommerce needs.

Magento Documentation

Magento Documentation

Essential resources for Magento merchants and developers.

Customer Support Guide

The Magento Enterprise Edition Customer Support Guide provides an overview of support services.

Support & Policy Guide

The Magento Support Policy and Guide details our customer support policies and definitions.

Direct Assistance

Magento Enterprise Edition customers can request direct assistance from Magento Enterprise Edition Customer Support by opening a ticket. Non-Magento Enterprise Edition customers can request assistance from the extensive world-wide Magento community via the Magento Forums, or from one of the many Magento Solution Partners. You can find a partner in our Partner Directory.