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Features & Benefits: Seamless Order Management

Magento Order Management operates as the air traffic control for all commerce activities. It manages orders coming in from across channels and uses automated business logic to match them with the best fulfillment options to meet customer expectations and your profitability goals.

Order & event management

Order & event management

Order management handles everything that happens after a customer clicks BUY and the order is delivered. It drives the workflow of how an order is fulfilled and communicates with your external systems including warehouses, drop shippers, and stores for complete order tracking.

Intelligent orchestration and routing

Intelligent orchestration and routing

As foundational system components, intelligent orchestration and routing process the execution of an order. Magento Order Management routes an order to the optimal location based on your pre-determined rules. This gives you maximum flexibility to manage inventory and best fulfill orders for your customers.

1 to multiple channels and devices

1 to multiple channels and devices

Be truly omnichannel. Manage your global business with a central system for handling orders across all channels, including multiple brand or market websites, marketplaces, mobile devices, kiosks, stores, and call centers to enable intelligent routing of each order to and from anywhere. 

Pre-order, backorders, & returns

Pre-order, backorders, & returns

Increase sales by offering more flexibility when managing order complexities such as pre-sale, back order, returns, or custom interventions for an group or individual customer. Orders can be taken in advance of a product’s release and “out of stock” items with an estimated ship date.

Partial shipment & order splitting

Partial shipment & order splitting

If all of the products required to complete an order are not available to ship at once, you can configure the system (and set thresholds) to manage split orders. Products are allocated from different inventory sources and shipped separately to meet customer demands for the fastest delivery.

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