Integrate Magento with your ERP
Integrating your eCommerce platforms and ERP system drastically increases efficiency—inventory, orders, customer data, and shipping details are all synced between key business systems. While an online store can operate without a connected Enterprise Resource Planning, tedious tasks like uploading product details or manually typing shipping addresses or tracking codes are prone to human error. Simply put, your customer experience is at stake when you don’t integrate.
Connecting Magento With Your ERP is Good for Business
Enterprise resource planning systems contain critical data like orders, prices, customer info, product data, and shipping methods. When you integrate eCommerce and ERP systems, you let both platforms run with near-real time data. Say goodbye to batch processes or managing orders by hand. And give customers a more accurate picture of product pricing and availability.
When purchase information does not reach your ERP system quickly, you may need to hold onto more safety stock to account for this lag and you risk order-inventory mismatch. Integrating platforms means transactions are instantly visible to the ERP system. Product levels can be managed in real-time and you can store less inventory.
Reduce Support Calls
Customers will likely call customer service when they are unsure of where their orders are. These dreaded “Where is my order” (WISMO) calls can be time-consuming to field. And they are frustrating for everyone if your customer service team doesn’t have real-time access to shipping and fulfillment data from your ERP system.
When you connect Magento with your Enterprise resource planning, you ensure customers receive their negotiated contract pricing and the right set of products. You can also apply rates and customer-specific rules from your ERP tax engine to eCommerce purchases. Storing tax information in one place avoids the need to manually synchronize data and improves compliance with local and regional regulations.